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Why the tracking No. of UPS or DHL you offer does not exist after checking from website?

Some customers can not track the DHL,UPS tracking No. from their websites. Here we introduce the correct tracking steps for reference:
UPS:
www.ups.com-->Tracking-->Track by reference-->input the tracking No. intoshipment reference-->choose wide ship date range-->Track
 
DHL:
www.dhl.com-->Express-->Tracking-->Track by shippers reference-->input the tracking No. into shippers reference-->Choose wide ship date range-->Track
 
By these steps,you will find the result easily.