Let Everywhere,
                Be Firsten LED Light!

Customs Clearance Issues

All imported goods are subject to Customs clearance in every country. When you buy from Us, the goods are sent from China. Therefore you are importing, and you are the importer responsible for the goods when the goods pass through Customs in your destination country. According to our general terms and conditions, you may order anything you like from FirstenLED and we will fulfil your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies etc apply in that country. We cannot and will not offer advice or pre-shipment information on Customs issues in any regard.
From over 4 years of shipping thousands of orders a week, we can confirm that in over 99.9% of shipments from us there is no issue whatsoever with Customs clearance. Furthermore in the majority of the rare cases subject to a delay in Customs, the goods are released and delivered successfully. This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and FirstenLED is an experienced provider of correct shipping documentation and compliant products and packaging.
You need to be aware that, since any order you make on FirstenLED.com will pass through your country's Customs, the Customs have the right to hold and inspect your goods according to their policies.
As the importer, you bear sole responsibility for the clearance of the goods any issues that may arise from an inspection or hold. Typically, the consignee of the shipped packets is taken as the importer in any problem case.
If you are dropshipping, it is important to note that the consignee of the goods is your customer, and therefore they will be liable for any assessed import duties, sales taxes, or issues arising from Customs inspection.
In most countries, depending on the category of goods imported and the quantity or value, the shipment will be assessed for duties and /or sales tax.
In The Case Of A Customs Hold
1. FirstenLED will contact you to discuss the issue openly.
2. You will typically be required to communicate directly with your country's Customs, or contact them via your courier company.
3. If additional documents are required, FirstenLED will do our utmost to provide the documents to you and support the goods clearance.
4. Your country's Customs can hold goods pending a decision for as long as they like.
5. The final decision about assessing, valuing, taxing, releasing/refusing, seizing the goods is entirely down to Customs. In some cases no reasons are provided, and in many countries the importer has no right of appeal. In most countries the Customs are hard to communicate with and lack basic public information or accessible staff contact.