Let Everywhere,
                Be Firsten LED Light!

My Product Has A Problem! What Can I Do?

FirstenLED undertakes the strictest Quality Control.
But sometimes things can go wrong.that's why we back all our products with a  guarantee.
If, unfortunately, the product you bought from us seems to have a problem,
please find below the details of how we can help you.
Always contact us first. Provide your order number and the product code. We can help clarify what the problem is.
Often we can solve the problem for you without you needing to send anything back.
In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
You're covered by our 12 month guarantee. So if the product doesn't work, we'll help you send it back to us in China to get it fixed.